Ecosmart Tankless Water Heater Reviews

Updated on:
January 6, 2024

Unlike a traditional tank-style water heater, tankless models heat water on demand as it flows through the unit. They’re energy efficient and save money on energy bills by eliminating the need to store hot water in a tank.

But since every appliance brand is jumping on the tankless bandwagon, how can you tell if the Ecosmart brand is the best for your home and family?

That’s where I come in. I’ve spent weeks reviewing and testing all Ecosmart tankless water heaters to help you find the right fit for your home.

Here are the results of my research.

Ecosmart Tankless Water Heater Models

Ecosmart offers tankless water heaters across the following categories:

  • Whole-house electric tankless water heaters
  • Point-of-use electric tankless water heaters
  • Pool and Spa electric tankless water heaters
  • Condensing gas tankless water heaters
  • Non-condensing gas tankless water heaters

Let’s take a closer look at Ecosmart’s leading models.

1. Ecosmart ECO Electric Tankless Water Heaters

  • $242.10–$522.01

The Ecosmart ECO series is the company’s flagship line of tankless electric water heaters. They are available in six different sizes, so there’s bound to be a model whose kilowatt output matches your needs.

Pros

  • Digital temperature control
  • Compact design
  • Overheat protection
  • Limited lifetime warranty
  • Stylish design
  • Tested and certified by the Water Quality Association against NSF/ANSI 372 standards

Cons

  • Maintenance requirements
  • Limited flow rate
  • Higher energy costs than gas tankless
  • Limited flow rate on low output models
  • Warranty voided by owner maintenance
  • Reports of sensor failure
  • Unresponsive customer service

Overall

The Ecosmart ECO series is a popular choice for an energy-efficient and reliable water heating solution. 

The ECO 8 and the ECO 11 are low output, point-of-use water heaters for applications that require 0.5 to 2 gallons per minute (gpm). The ECO 11 can produce continuous hot water at up to 3.2 gpm in warmer climates, supporting a bathroom shower or kitchen sink.

The ECO 18 through 36-models are whole-house models that provide endless hot water to multiple fixtures throughout the home. The flow rate will depend on which model you get. For example, the ECO 18 has a maximum flow rate of 4.4 gpm while the ECO 36 has a maximum flow rate of 8.8 gpm.

The ECO series incorporates several advanced technologies, including self-modulating technology, digital temperature control, and advanced flow control. These features provide hot water on demand while reducing energy consumption and saving money on electricity bills. 

Additionally, the ECO series has no storage tank, which means no standby heat loss, and therefore lower energy costs.

Another advantage of the ECO series is its space-saving design. The compact size of the unit allows for easy installation in a variety of locations, including attics, basements, and closets. 

These products are covered by warranty protection for the duration of their expected lifetime, However, the warranty is void if the unit is not installed by a licensed plumber.

However, the ECO series also has some potential disadvantages. The flow rate of the unit may be limited. Depending on the model, you may not be able to run multiple hot water applications at once.

Additionally, the units require a significant amount of electricity to operate, which may require upgrading the electrical system in your home. And like all water heaters, the ECO series requires regular maintenance to ensure optimal performance and longevity.

Lastly, some customers have complained about Ecosmart’s unresponsive customer service. There have been reports of emails going unanswered for days. However, these cases may be isolated incidents. The majority of reviews I’ve come across are fairly positive. 

Overall, the Ecosmart ECO series of tankless electric water heaters offers a high-quality and cost-effective water heating solution. While there may be some potential flaws, the benefits of the ECO series make it a popular choice for those who want to save money on electricity bills but still have reliable hot water.

If you need a reliable tankless water heater that saves space and reduces your energy bills, check out the Ecosmart ECO series of tankless water heaters today.

2. Ecosmart POU Electric Tankless Water Heaters 

  • $187.87–$193.02

The Ecosmart POU series are point-of-use systems that are popular with homeowners who need hot water in a specific location, such as under a sink or near a shower. 

Pros

  • Lightweight and easy to install
  • Ideal for recreational vehicles
  • Low-flow activation
  • Low maintenance
  • Available with 1 year parts and 5 years leaks warranty
  • Tested and certified by the Water Quality Association against NSF/ANSI 372 standards

Cons

  • Limited flow rate
  • Requires a dedicated electrical circuit
  • Temperature fluctuations in non-thermostatic models
  • Warranty voided by owner maintenance

Overall

The POU series of tankless water heaters is available in four models: POU 3.5, POU 6, POU 4T, and POU 6T. The T models are thermostatic, which means they have a built-in thermostat that monitors the incoming water temperature and adjusts the heating elements accordingly to maintain a consistent hot water temperature.

In addition to thermostatic control, the T models also feature self-modulating technology. The water heater can adjust the amount of energy it uses based on hot water demand. For example, if you turn on the faucet to wash your hands, the water heater will only use enough energy to heat the small amount of water you need. However, if you turn on the shower, the water heater will automatically increase the energy output to provide a higher flow of hot water.

The compact size of the POU series allows for easy installation in tight spaces, making it a great option for homeowners who need hot water in a specific location. You can even use this tankless electric water heater series for booster applications, in other words to supplement the hot water supply of an existing tank water heater or other water heating system. 

For example, if you have a long pipe run from your existing tank heater to a remote bathroom, you could install a POU water heater to reduce wasted water and energy waiting for hot water to arrive. Additionally, the POU series can be used in combination with a solar water heating system to provide additional hot water capacity during periods of low solar input.

Another important feature is low-flow activation technology, which refers to the ability of the unit to activate and operate efficiently even when there is a low flow of water. This technology allows the heater to detect and respond to even minimal water flow, ensuring that hot water is delivered consistently, regardless of the flow rate.

However, since the POU series is designed for point-of-use applications, it has a lower flow rate than whole-house tankless water heaters. This may not be suitable for households with high hot water demands or multiple simultaneous hot water needs. 

Additionally the non-thermostatic models may experience fluctuations in output temperature, particularly if the incoming water temperature varies significantly. This can lead to uncomfortable changes in water temperature during use.

This tankless electric water heater series requires a dedicated electrical circuit with a specific amperage rating, so you’ll need to make sure your home’s electrical system can handle the demand.

They are available with a one-year parts and five-year leak warranty, which is voided if the unit is not installed or serviced by a licensed professional.

Overall, the Ecosmart POU series is a great option for point-of-use applications where a low flow rate is sufficient, and the compact size and energy efficiency are important factors to consider. If you need a small electric tankless water heater to reduce your water heating costs, check out the Ecosmart POU series today.

3. Ecosmart Pool and Spa Electric Tankless Water Heaters

  • $452.70–$904.33

Ecosmart Pool and Spa electric tankless water heaters are designed specifically for heating water in swimming pools and spas. 

Pros

  • Alternative or booster to existing heat pump
  • Low-flow activation
  • Compact and easy to install
  • Overheat protection and dry fire protection
  • Easy installation and maintenance

Cons

  • Limited heating capacity
  • Requires a dedicated electrical circuit
  • High initial cost
  • Not weatherproof (indoor use only)

Overall

Ecosmart Pool and Spa electric tankless water heaters are designed for small- to medium-sized pools and spas, offering energy-efficient heating, precise temperature control, and easy installation and maintenance. They come in four different models, with heating capacities ranging from 5.5 kW to 27 kW.

One of the key advantages of Ecosmart Pool and Spa heaters is their energy efficiency. The self-modulating technology ensures that the heater only consumes energy when needed, resulting in significant energy savings and reduced operating costs. 

In addition, the digital temperature control allows for precise temperature adjustments, ensuring that the water is always heated to the desired temperature without fluctuations or temperature swings.

These systems have low-flow activation technology. By incorporating this technology, tankless water heaters can optimize their energy efficiency and performance. They can effectively meet the hot water demands of users, regardless of whether they are using high- or low-flow fixtures, resulting in better energy savings and an improved user experience.

However, they may not be suitable for larger pools or high-demand applications due to their limited heating capacity. These units are not weatherproof, so they are intended for indoor installation. 

They also mustn’t be exposed to moisture or excessive humidity. Otherwise, they will corrode. The initial cost of the Ecosmart Pool and Spa heaters may be higher compared to traditional pool heaters, although the energy savings over time may offset the cost. 

Overall, the Ecosmart Pool and Spa electric tankless water heaters are a great option for small to medium-sized pools and spas, offering energy efficiency, precise temperature control, and easy installation and maintenance.

Check them out here.

4. Ecosmart Non-Condensing Gas Tankless Water Heaters

  • $750–$1150

Ecosmart’s indoor and outdoor non-condensing gas tankless water heaters are designed to provide hot water on demand while also being energy efficient and environmentally friendly. They come in a variety of sizes and heating capacities to meet different household needs.

Pros

  • Ultra-low NOx burner
  • Water savings setting
  • Low-flow fixture compatible
  • Maintenance alert setting
  • Self-diagnostics
  • High-altitude capability (8,400 ft above sea level)
  • Ability to connect two tankless units to operate as one
  • As much as 50% energy savings

Cons

  • Limited output
  • Gas requirements
  • Installation requirements
  • Maintenance
  • Warranty voided by owner maintenance

Overall

These heaters are available in both indoor and outdoor models and offer a variety of features, such as digital temperature control, self-modulating technology, and multiple safety features. 

The range includes five models, each with varying flow rates and capacities to meet the needs of different households.

One of the biggest advantages of Ecosmart’s non-condensing gas tankless water heaters is their energy efficiency. Because they only heat water when it’s needed, they can save homeowners up to 50% on their energy bills compared to traditional storage tank water heaters. 

Ecosmart’s non-condensing gas tankless water heaters are also designed to be environmentally friendly, producing lower greenhouse gas emissions than traditional water heaters. Additionally, these heaters take up less space and have a longer lifespan, with some models boasting a warranty of up to 12 years.

If you’d like remote access to your hot water heater, Ecosmart offers the EcoNet accessory kit, which allows you to operate and monitor your tankless heater through your mobile device. 

This water heater series is available with a 12-year heat exchanger, 5-year parts, and 1-year labor warranties. You must hire a licensed plumber to install the unit to avoid voiding the warranty.

However, non-condensing gas tankless water heaters require a certain amount of gas flow to operate efficiently, which can be a problem in areas with low gas pressure. Additionally, they may not be able to handle multiple water demands at once, such as running a shower and a dishwasher simultaneously. 

Finally, while they are more efficient than traditional storage tank water heaters, non-condensing gas tankless water heaters may not be as efficient as their condensing counterparts.

If you’re looking to replace your old electric tankless water heater with a natural gas tankless unit, the Ecosmart non-condensing tankless water heaters are a worthy consideration.

5. Ecosmart Condensing Gas Tankless Water Heaters

  • $1350–$1550

Ecosmart’s four condensing gas tankless water heaters provide hot water on demand while maximizing efficiency and reducing energy costs. They feature a condensing system that extracts heat from exhaust gasses to preheat incoming cold water, resulting in a higher thermal efficiency rating.

Pros

  • Ultra-low NOx gas burner
  • Energy factor of 0.96
  • Low-flow fixture compatible
  • Maintenance alert system
  • Self-diagnostics
  • High-altitude capability (8,400 ft)
  • Freeze protection to -30°F
  • Built-in condensate neutralizer
  • 12-year heat exchanger, 5-year parts, and 1-year labor warranties

Cons

  • Higher up-front cost
  • Complex installation
  • Maintenance
  • Climate specific
  • Warranty voided by owner maintenance

Overall

Ecosmart offers a range of high-efficiency gas condensing tankless water heaters, including both indoor and outdoor models.

One of the key features of these units is their high thermal efficiency, which can reach up to 96%. This is achieved through the use of a secondary heat exchanger, which captures and utilizes heat that would otherwise be lost in non-condensing models.

Another important feature of the Ecosmart condensing gas tankless water heaters is their compact size, which makes them easy to install and saves space compared to a traditional water heater.

One of the main advantages of the Ecosmart condensing gas tankless water heaters is their energy efficiency, which can result in significant cost savings over time. These units have a modulating gas valve that adjusts the gas flow and burner output to match the hot water demand. 

Through EZ-link technology, multiple units can be linked or connected together, effectively operating as a single unit. By utilizing this technology, Ecosmart tankless water heaters can be connected in series or parallel configurations to meet higher hot water demands.

This means the unit uses only the energy required, reducing energy waste and lowering utility bills. Additionally, they produce fewer greenhouse gas emissions compared to non-condensing models.

However, they are generally more expensive than non-condensing models, which can be a barrier to some consumers. Additionally, while the units are designed to be compact, they may still require more space than a traditional tank water heater due to the need for venting and gas connections.

Despite these few drawbacks, the Ecosmart condensing gas tankless water heaters are a solid option for those looking for a high-efficiency, on-demand hot water solution.

Check them out here.

Bottomline

Ecosmart tankless water heaters provide an energy-efficient, space-saving, and cost-effective solution for supplying hot water in residential settings. They offer a range of features, such as digital temperature control, patented self-modulating technology, and smart technology, which allow for efficient operation and precise control. 

With a wide selection of models, customers can choose the appropriate unit based on their hot water demands, location, and installation requirements.

One major advantage of Ecosmart tankless water heaters is their eco-friendliness. By using natural gas or electricity to heat water on-demand, these units eliminate the need for a bulky storage tank and reduce standby energy loss, resulting in energy savings and lower utility bills. 

Another benefit is their compact size, which allows for flexible installation options and frees up valuable floor space. 

However, one potential drawback is the up-front cost of purchasing and installing a tankless water heater, which can be higher than a traditional storage tank water heater.

Overall, Ecosmart tankless water heaters are a solid investment for those looking to upgrade their water heating system. Customers should consider their hot water demands, budget, and installation requirements when selecting a model, and work with a certified installer to ensure proper installation and maintenance.

For more information about their specifications, visit the Ecosmart website, today. 

What Is Ecosmart?

Ecosmart was founded in 2008 in Miami, Florida, with the goal of creating innovative and energy-efficient tankless water heaters that could help reduce energy consumption and costs.

In 2016, Ecosmart was acquired by the Rheem Manufacturing Company, a global leader in heating, cooling, and water heating solutions. Rheem had previously acquired another tankless water heater brand, Eemax, in 2015.

As a subsidiary of Rheem, Ecosmart has continued to innovate and expand its product line to meet the needs of homeowners and contractors. The brand is committed to providing energy-efficient and environmentally friendly water heating solutions that help customers save money and reduce their carbon footprint.

Ecosmart Tankless Water Heater Review Methodology

This section explains the process I used to review these Ecosmart tankless water heaters.

Step 1: A list of all Ecosmart water heaters

I began my investigation by compiling a list of all the Ecosmart water heaters currently available on the US market. This required hours of browsing through Amazon, Home Depot, Wal-Mart, and Lowe’s to determine which models were user favorites.

Step 2: Online reviews

The second step included examining feedback from customers on major online stores. It was critical to get user feedback so that I could determine if the manufacturer’s advertised benefits were accurate.

Step 3: Interviews with real customers

Next, I needed to talk to real people who had direct experience with an Ecosmart tankless heater. A survey was the most logical approach. So, I gathered a group of friends and arranged a door-to-door survey within a 30-mile radius of our locality. 

I also spoke with a few experienced plumbing contractors about their experiences with Ecosmart tankless heaters.

To broaden my scope, I also did an online poll on Facebook and Twitter. After five grueling days of research, I finally had all the information I needed.

Step 4: Getting in touch with Ecosmart

For this step, I had to call Ecosmart and push its representatives for answers to some of the few unfavorable customer reviews I found while conducting research. This enabled me to see how they explained the devices’ few shortcomings, interacted with customers, and behaved under pressure.

Step 5: Test drives

I then reached out to a local water treatment dealership and asked if they would send me a couple of units to test. I wasn’t sure how they’d respond to my request, but they not only agreed to bring over all of their residential water heater models, but they also sent two engineers to guarantee that the testing was done properly. 

So, I hired a warehouse from a close friend, leased two enormous water bowsers, and tested the Ecosmart models. At the end of the day, I had everything I needed to sit down and write my review.

Conclusion

Ecosmart tankless water heaters are equipped with advanced features, such as self-modulating technology, digital temperature control, and efficient heat exchangers.

The benefits of Ecosmart tankless water heaters include their energy efficiency, which can save homeowners up to 50% on their energy bills, and their compact design, which takes up less space than traditional tank water heaters. The products are also eco-friendly, with lower greenhouse gas emissions compared to traditional tank water heaters.

Whether you choose a non-condensing or condensing gas tankless water heater, or an electric model, Ecosmart has a range of options to suit different needs and budgets. If you need to find out what the competition has to offer, check out this article on the 7 best tankless water heaters on the market.

If you’re in search of reviews on water heaters from different brands, our comprehensive collection of water heater reviews offers an extensive range of options available on the market. These reviews are meticulously crafted to provide detailed information and valuable insights, assisting you in making an informed decision.

Whether you have specific brands in mind or wish to explore various options, our reviews will provide the necessary information to help you select the ideal water heater that meets your specific requirements.

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